Terms of service

Last updated: October 6, 2026

These Terms and Conditions (Terms) govern purchases from, and use of, the websites and services of CDM Plus Pty Ltd [ABN to be inserted] (CDM Plus, we, us, our), including our online store at cdmplus.shop, our website at cdmplus.com.au and the CDM Plus Online Portal at memberships.cdmplus.com.au.

How these Terms are organised. Part A applies to everyone. Part B applies to purchases of physical products from our online store. Part C applies to customers in Australia. Part D applies to customers outside Australia. Part E applies to Memberships, Training, Events and the Online Portal. Part F applies to everyone. If a clause in Parts B to E conflicts with Part A or Part F, the more specific clause applies to that purchase. Nothing in these Terms limits any right you have under mandatory consumer protection law.

Part A: Agreement, Definitions and Eligibility

1. Agreement

1.1 These Terms, together with any Details Page, purchase order, quotation or proposal to which they are attached or referred, and the content of the Website, Store or Online Portal that you use, make up a legally binding agreement (Agreement) between you and CDM Plus.

1.2 You accept this Agreement by doing one or more of the following:

(a) signing these Terms or accepting a clickthrough agreement;
(b) signing the Details Page;
(c) placing an order or making a purchase through the Website or Store, at an Event or through an Approved Retailer; or
(d) accessing or otherwise using the Services or the System.

2. Definitions

In this Agreement, unless the context requires otherwise:

Approved Retailer means a general practice or allied health provider approved by CDM Plus from time to time.
Cancellation Fee means the fee incurred if less than 48 hours' notice is given by you.
CDM Plus Membership means Starter, Practice, Premium and VIP Memberships. CDM Plus Corporate Membership means Level 1, Level 2 and Level 3 Corporate Memberships.
Confidential Information means all non-public information relating to a party's business, products, customers or suppliers, in any form, including technical data, software specifications, designs, trade secrets, know-how, unpublished financial, sales and marketing information, supplier and customer lists, and, in relation to CDM Plus, the Online Portal and its content.
Details Page means any order form, quotation or proposal that sets out the Products, Services and Fees agreed between you and CDM Plus.
Digital Resources means electronic copies of CDM Plus training materials and resources purchased via the Website or Store, available on the Online Portal, or otherwise provided by CDM Plus to you, including after an Event.
Event means face to face workshops, virtual conferences and webinars where CDM Plus provides training.
Fees include the Product Fee, the Service Fee and any out-of-pocket expenses incurred by CDM Plus on your behalf as nominated in the Details Page or otherwise agreed with you.
Force Majeure Event means anything outside the reasonable control of a party, including power, data or communication outages, virus, sabotage, acts of God, natural disasters, pandemics, industrial action (including a picket), strikes, shipping disruptions, and any legislation, regulation, or action or inaction of any government or government agency.
GST means the tax payable on a taxable supply under A New Tax System (Goods and Services Tax) Act 1999 (Cth) and any related legislation.
Hard Copy Resources means physical copies of CDM Plus training materials and resources (including My Care Plan).
Insolvency Event means, for a party: a winding up order or effective winding up resolution (other than for a solvent reconstruction or amalgamation); appointment of a receiver, administrator or manager over its property; or the party ceasing to carry on business or stopping or suspending payment of its debts.
Intellectual Property Rights means all intellectual property or proprietary rights protected by statute or common law, including patents, inventions, designs, copyright, confidential information, trade secrets, know-how, goodwill and trademarks.
Marketplace Products means products sold through the Website or Store that are supplied by third-party suppliers.
Online Modules means the online training modules available via the Online Portal.
Online Portal means the CDM Plus Online Portal, including the specific URL generated for you at which it is hosted as part of a Membership or custom project.
Products means the goods and resources supplied by CDM Plus under this Agreement, including Shop Items, Online Modules, Digital Resources, Hard Copy Resources and Health Promotion Boxes. Shop Items means the physical goods sold through the Store or Website (for example apparel, socks, health planners and similar items).
Product Fee means the fee payable for a Product as set out in the Details Page, the Website, the Store or at an Event.
Remote Communication means communication by teleconferencing or videoconferencing, including internet telephone or video conferencing tools.
Returns Policy means the CDM Plus returns policy published on the Website and Store from time to time.
Services means Training and Events. Service Fee means the fee payable for a Service as set out in the Details Page.
Store means our online store at cdmplus.shop. Website means cdmplus.com.au and the Store.
Support means assistance delivered by CDM Plus by Remote Communication for operation of the Online Portal.
System means the Website and the Online Portal.
Term means the period starting on the date you purchase a Product or Service and ending 12 months after that date, or any earlier date on which this Agreement is terminated.
Training means allied health training provided by CDM Plus at an Event or otherwise.
Users means any person of a purchaser who will receive Products or access Services via the Online Portal or a Membership.
You and your mean the purchaser of a Product or Service, or a User (as applicable).

3. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to purchase from us.

Part B: Store Purchases (Physical Products)

4. Products, pricing and availability

4.1 Product descriptions and colours are provided in good faith. Minor variations may occur.

4.2 Prices are displayed in the currency applicable to your region (see Parts C and D). Prices may include applicable taxes or duties (see clauses 14 and 18).

4.3 We may update or discontinue items at any time. Prices quoted in a quotation or proposal are valid for 30 days from the date of the quotation or proposal.

5. Orders and acceptance

5.1 Orders are subject to availability and confirmation. A purchase contract is formed when you receive our order confirmation email.

5.2 We may cancel or refuse an order for reasons including stock issues, suspected fraud or pricing errors. If we cancel an order after you have paid, we will refund you in full.

6. Payment

6.1 Payment for all orders is required in full up front, before delivery of Products or Services or access to the System, unless the Details Page says otherwise.

6.2 Store orders are processed securely through Shopify Payments. Memberships, Online Portal purchases and direct payments may be processed through Stripe or direct payment. By paying, you confirm that you have read and agree to be bound by the terms of the relevant payment provider.

6.3 You authorise us to charge the total amount displayed at checkout to your selected payment method.

7. Delivery and risk

7.1 Shop Items are shipped from Australia. Shipping fees are shown at checkout, and any free-shipping thresholds will be displayed on our website.

7.2 Unless a different estimate is shown at checkout or in Part D, Hard Copy Resources and Shop Items will be delivered within 30 days of the date of purchase. Delivery times are estimates only.

7.3 Delivery by courier is outside CDM Plus's control. To the extent permitted by law, CDM Plus is not liable for loss, damage, delay or non-delivery contributed to by a third party, including carrier delays and customs inspections.

7.4 Deliveries are made during normal working hours at your cost and risk. If you or your agent are not available to accept delivery, the driver's signature showing the time, date and place of delivery is taken to be acceptance of delivery.

7.5 Please inspect your order as soon as it is delivered. We ask that you notify us by phone and in writing within 7 days of delivery of any damage, shortage or defect so we can resolve it quickly. This does not limit your rights under clause 13 or any other mandatory consumer law.

7.6 Risk in Products passes to you on delivery. For customers outside Australia, risk passes to you when the goods are handed to the carrier, subject to any mandatory consumer rights in your country.

8. Title

8.1 Title to Products does not pass to you until all money owing to CDM Plus for them has been received in full.

8.2 CDM Plus may take action to recover any amounts payable by you under this Agreement.

9. Returns and refunds for Products

9.1 If you are not happy with your purchase, please review your eligibility and post the return within 30 days of the date shown on the tax invoice, in line with this clause and our Returns Policy. The Returns Policy forms part of this Agreement. Hard Copy Resources and Shop Items may be returned only in accordance with this clause.

9.2 To be eligible for a return:

the return must be posted within 30 days of the date shown on the tax invoice;
the Packing Slip must be enclosed;
items must be in new and original condition as purchased, the packaging must not be damaged, and the contents must be sealed and unused;
for hygiene reasons, socks must be returned unworn and sealed; and
Clearance Items are not eligible for return unless faulty.

9.3 You are responsible for the cost of return postage. We recommend using a tracked service. CDM Plus does not cover return postage costs.

9.4 We are unable to offer exchanges. If you wish to change size or colour, please return the item and place a new order online.

9.5 Once your parcel has been received and assessed as eligible, we will process your refund to your original payment method and send you an email confirmation. Please allow 2 to 3 business days for the refund to appear in your account.

9.6 Refunds for Hard Copy Resources will only be issued once the returned resources have been received and reviewed by CDM Plus, and found to be undamaged and in resalable condition. This does not limit your rights under clause 13 or clause 19 for faulty or damaged goods.

9.7 If you believe an item is faulty, please contact us so we can resolve the issue as quickly as possible. Your rights for faulty goods are set out in clause 13 (Australia) or clause 19 (outside Australia).

9.8 To return an order by post: (1) fill out the Returns section on your Packing Slip; (2) package your items in the original packaging; and (3) post the completed Packing Slip and the products to:

CDM Plus
PO Box 4237
Edgeworth NSW 2285
Australia

9.9 Marketplace Products are subject to clause 12.

10. Promotions and gift cards

Promotional codes cannot be applied retrospectively or combined unless stated. Gift cards are non-refundable and not redeemable for cash, except where required by law.

11. Sizing, care and hygiene

Please refer to the size guide on each product page. Socks must remain sealed to be eligible for return.

12. Marketplace Products

If you purchase a Marketplace Product, you acknowledge that:

(a) the product is supplied by a third-party seller, who is responsible for order fulfilment, shipping and customer service;
(b) pricing, availability and product descriptions are determined by the third-party seller and may change without notice;
(c) any warranties, guarantees or returns are subject to the third-party seller's policies, and we are not responsible for disputes arising from those transactions, to the extent permitted by law;
(d) we do not provide support, refunds or exchanges for Marketplace Products unless specifically stated; and
(e) you agree to comply with the terms set by the third-party seller in addition to our Website policies.

The terms and conditions of the relevant third-party seller are named on your order confirmation.

Part C: Customers in Australia

13. Australian Consumer Law

13.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

13.2 Nothing in this Agreement (including the return window in clause 9) excludes, restricts or modifies those guarantees or any other right you have under the Australian Consumer Law.

14. GST and pricing

14.1 Prices shown on the Website and Store to Australian customers include GST unless stated otherwise.

14.2 For quotations, proposals and Details Pages issued to businesses, Fees are exclusive of GST and other taxes, duties and imposts unless stated otherwise. Where GST is imposed on Fees, you must pay the GST in addition to the Fees, at the same time and in the same manner.

15. Currency

Prices for Australian customers are displayed in Australian dollars (AUD).

Part D: Customers Outside Australia

16. Where we sell and in what currency

16.1 The Store sells to customers in Australia, New Zealand, the European Union, the United Kingdom, the United States and Canada. Prices are displayed in AUD, NZD, EUR, GBP, USD or CAD depending on your region.

16.2 Orders are shipped from Australia.

17. Estimated delivery times

Region	Estimated delivery
New Zealand	8 to 12 business days
European Union	7 to 15 business days
United Kingdom	7 to 15 business days
United States and Canada	10 to 18 business days

Delivery times are estimates only and may vary due to customs or carrier delays.

18. Taxes, duties and import fees

New Zealand: GST is not currently collected unless required by law.
European Union: VAT is collected at checkout for parcels of EUR 150 or less (IOSS). Duties may apply above that value.
United Kingdom: Import VAT or duties may apply on arrival. We do not currently collect UK VAT at checkout.
United States and Canada: Sales tax may not be charged at checkout. Customers are responsible for any duties, customs or local taxes charged on delivery.

We are not responsible for customs inspections, brokerage fees or clearance delays.

19. Your local consumer rights

Your statutory consumer rights in your country of residence remain unaffected by these Terms. EU and UK customers may exercise their data-protection rights to access, correct or delete their information (see clause 33).

Part E: Memberships, Training, Events and the Online Portal

20. Memberships

20.1 The number of Users determines the Membership chosen by you or your organisation. Individual options are available. Team Memberships (Practice, Premium and VIP) are per practice. Organisations and corporates requiring a large number of Users from multiple organisations require a Corporate Membership. The options are:

Membership	Users
Starter	Single user
Practice	Up to 15 users
Premium	Up to 25 users
VIP	Up to 50 users
Corporate Level 1	Up to 100 users
Corporate Level 2	Up to 250 users
Corporate Level 3	Up to 500 users

20.2 To access the Online Portal you must first purchase a Membership through the Website or by contacting CDM Plus directly, and pay the relevant Fee.

20.3 You are responsible for ensuring that the Membership you choose is suitable for you: as a single user (Starter); as a single practice (Practice, Premium or VIP); or as a corporate practice or organisation (Corporate Levels 1 to 3).

20.4 Membership Owners can add Users to an existing Membership. If adding a User keeps the Membership within its current user level, there is no additional cost. If it increases the size of the Membership, the owner may upgrade the Membership at an additional cost.

20.5 Memberships that include Services, including Training sessions and Events, are valid for 12 months from purchase.

21. Your right to use the System

21.1 Subject to your compliance with this Agreement and payment of the Fees, CDM Plus grants you a non-exclusive, non-transferable right to use and access the System during the Term, and will allow you to log on to and use the Online Portal as soon as it has been configured for your access.

21.2 Use of the Online Portal is restricted to your internal business purposes only.

21.3 Risk of use of, loss of or damage to the System passes to you from the commencement of first use. Nothing in this Agreement grants you ownership of the System or any rights in it other than those expressly granted in this clause.

22. Your responsibilities

22.1 Digital Resources are available via a third-party platform known as Teachable, which CDM Plus does not own. CDM Plus takes no responsibility for the availability or non-availability of Teachable or your use of it, to the extent permitted by law. You acknowledge that you have read and accepted the Teachable terms of use and will comply with them. The Teachable Terms of Use are available here. https://www.teachable.com/legal/terms-of-use

22.2 You may be required to provide personal information when you register or continue to use the System. You warrant that the information you provide is accurate, correct and up to date.

22.3 You must not: (a) provide your logon details and passwords for the Online Portal to any other person; or (b) upload or submit any information to the Online Portal that you know, or ought to be aware, is incorrect, untrue, misleading or materially incomplete.

22.4 You must complete any Training within 12 months of the date of purchase. If you do not, additional fees may apply for additional training sessions or extended access to the System.

22.5 CDM Plus is not responsible for unauthorised access to the System or for the behaviour of your employees on the System, and, to the maximum extent permitted by law, is not liable for misuse of data that was deceitfully, fraudulently or illegally obtained from the System.

23. Ownership of the System and Intellectual Property

23.1 All right, title and ownership in the System, including all Intellectual Property Rights in it and any modifications or developments made by CDM Plus or by you (with or without CDM Plus's consent), remain at all times with CDM Plus. This Agreement does not transfer to you any right, title or interest in the Online Portal or any user manuals, collateral or supporting documentation.

23.2 You must not remove or alter any logo, copyright or other proprietary notice, symbol or label in any user interface of the System.

23.3 You agree:

(a) not to copy, or engage a third party to copy, the functional operation of the Online Portal, including its look and feel, logical sequence of operations and commands, on-screen graphic style, colours and content;
(b) not to sell, rent, lease, licence, display, time share or otherwise transfer any part of the Online Portal to, or permit its use by, any third party;
(c) to preserve the confidentiality of Confidential Information (including Intellectual Property Rights in the System) and use reasonable care to prevent unauthorised use, copying, publication or dissemination of any part of the Online Portal and CDM Plus's Confidential Information (including any Products);
(d) not to alter, enhance, adapt, develop or modify any part of the Online Portal, or attempt or procure a third party to do so;
(e) not to knowingly disclose or grant access to the Online Portal to any third party who may contravene (a) or (b); and
(f) not to permit any third party to do anything that would breach (a) to (e) if done by you.

23.4 You must not grant a third party (including contractors, consultants or advisers) access to the Online Portal without first having that third party enter into a deed containing provisions similar to clause 23.3. Any access granted is restricted to your internal business purposes, not those of the third party.

23.5 All content on the Website and Store (images, logos, text and product designs) is owned or licensed by CDM Plus and protected by law. Unauthorised use is prohibited.

24. Training and Events

24.1 If face to face Training is unavailable, CDM Plus will deliver it as remote Training through live streaming, a webinar, or a combination of both.

24.2 If CDM Plus needs to cancel or postpone an Event, a ticket may only be transferred to another Event date within 12 months of the date of purchase.

24.3 If CDM Plus needs to cancel or postpone a Training session, you will be offered alternative dates to be used within 12 months of the payment date for the Training.

24.4 Training dates cannot be changed or cancelled once a booking confirmation email has been sent. Requests to cancel or change a Training date can be made in writing to CDM Plus, will be considered by CDM Plus, and will incur a Cancellation Fee if less than 48 hours' notice is given.

25. Refunds for Services and Memberships

25.1 Generally, CDM Plus does not offer refunds on Services or Memberships, and Training sessions are non-refundable. This does not limit your rights under the Australian Consumer Law or other mandatory consumer law.

25.2 CDM Plus may provide a refund in exceptional circumstances and at its discretion. If a refund is provided, an administration fee may apply.

26. Additional Products, Services and Support

CDM Plus may offer additional Products, Services or Support from time to time. Requests must be made in writing to CDM Plus and will be considered case by case. Additional costs will be advised to you before you proceed.

27. My Care Plan and professional advice

27.1 My Care Plan is a tool that assists patients to manage and monitor their chronic medical conditions under the supervision of a treating GP or health professional. It is a general guide only and does not replace regular and timely medical care. It cannot contemplate all possible scenarios, for example other non-chronic ailments, injuries or illnesses.

27.2 You should not rely on the contents of any Product or Service without first obtaining advice from a qualified professional. All Products and Services are supplied on the understanding that CDM Plus, its authors, consultants and editors are not engaged in rendering professional advice and, to the extent permitted by law, are not responsible for the results of any action taken on the basis of information in a Product or Service, or for any error in or omission from it.

27.3 To the extent permitted by law, you agree to indemnify CDM Plus against loss you suffer as a result of relying on My Care Plan or the contents of any Product or Service in contravention of this clause.

28. Term and termination

28.1 For Users of the Online Portal, this Agreement starts on the date of purchase and ends at the end of the Term unless terminated earlier in accordance with this Agreement.

28.2 CDM Plus may terminate this Agreement immediately by written notice if you (a) breach any provision and fail to remedy the breach within 30 days of written notice, or (b) suffer an Insolvency Event.

28.3 On termination or expiry you immediately lose access to the Online Portal. Termination or expiry does not affect accrued rights or liabilities.

Part F: General Terms (All Customers)

29. Liability

29.1 Nothing in this Agreement excludes, restricts or modifies any right or remedy you have, or any liability we have, under the Australian Consumer Law or any other law that cannot lawfully be excluded (Non-excludable Condition). Where a law permits, our liability for breach of a Non-excludable Condition is limited, at your option, to re-supplying or re-performing the defective Product or Service, paying for the re-supply or re-performance, or issuing you a full refund.

29.2 To the maximum extent permitted by law, CDM Plus is not liable for indirect or consequential loss or damage of any kind, including loss of profits, opportunity, revenue or data, failure to realise expected savings, overhead costs, or loss of reputation or goodwill, arising out of or in connection with this Agreement (including under statute or in tort).

29.3 To the maximum extent permitted by law, CDM Plus's total aggregate liability to you under or in connection with this Agreement is limited: (a) for Shop Items and other Products, to the amount you paid for the relevant Product; and (b) for Services, Memberships and the Online Portal, to the average annual Fees paid by you to CDM Plus for the Term.

29.4 To the extent permitted by law, CDM Plus is not liable for defects, loss or damage caused or contributed to by use of the Products other than in accordance with CDM Plus's guidelines or specifications or under normal conditions, or by misuse, neglect or wilful destruction, or by continued use after a defect was or should have been detected.

29.5 CDM Plus will use reasonable endeavours to pass on any transferable warranties given by third-party manufacturers of Products. Subject to your rights under clause 29.1, CDM Plus is not liable to negotiate with manufacturers on your behalf or to provide warranties in addition to those given by the manufacturer.

29.6 Where CDM Plus supplies, or requires you to supply, goods or services produced by a third party, you must comply with any additional terms made known to you. Subject to clause 29.1, CDM Plus makes no warranty about, and is not responsible for defects in, those goods or services, but will use reasonable endeavours to obtain for you the benefit of any standard third-party warranties.

30. Warranties

Except as expressly provided in this Agreement and to the extent permitted by law (including subject to clause 29.1), all representations and warranties, whether implied, express or otherwise, are excluded. In particular, CDM Plus does not warrant that the System will be uninterrupted or error-free, or make any representation about the results of using the Products, Services or System or the accuracy, reliability or content of any data or information obtained through them.

31. Insurance

31.1 CDM Plus will maintain insurance in respect of potential liability, loss or damage arising at common law or under statute for property damage, personal injury, public liability, economic loss and professional indemnity relevant to its obligations under this Agreement.

31.2 As a minimum, CDM Plus will maintain throughout the Term: (a) medical malpractice insurance of at least $10,000,000 for any one occurrence or series of occurrences arising out of one event; (b) public liability and product liability insurance of at least $20,000,000 for any one occurrence or series of occurrences arising out of one event; and (c) workers compensation insurance in accordance with the requirements of the State of New South Wales.

31.3 CDM Plus will provide a certificate of currency for each policy when reasonably requested in writing.

32. Force majeure

32.1 CDM Plus is not responsible for delays or failures caused by a Force Majeure Event.

32.2 If a party is wholly or partially unable to perform its obligations (other than an obligation to pay money) because of a Force Majeure Event, that party must notify the other as soon as reasonably practicable of the extent of its inability, and its obligation to perform is suspended during the Force Majeure Event.

32.3 If a Force Majeure Event continues for more than 30 days, either party may terminate this Agreement on 10 days' written notice.

33. Privacy

CDM Plus takes your privacy seriously. We handle your personal information in accordance with our Privacy Policy, which is available on the Website and Store. Customers in the European Union and United Kingdom may exercise their data-protection rights to access, correct or delete their information.

34. Disputes

34.1 Except where urgent interlocutory relief is needed, if a dispute arises in connection with this Agreement, please first raise it with us so a senior officer of CDM Plus can try to resolve it in good faith.

34.2 If the dispute is not resolved within 30 days, the matter may be referred to the Australian Commercial Dispute Centre Limited (ACDC) for mediation and, if necessary, arbitration in accordance with the ACDC rules.

34.3 This clause does not prevent you from contacting a consumer protection agency or exercising any right you have under mandatory consumer law.

35. Notices

Notices under this Agreement must be in writing and sent to the recipient's address as set out in a Details Page or as otherwise notified. A notice may be delivered by hand, pre-paid post or email. A notice is taken to be received when delivered (by hand), 48 hours after posting (by post), or on receipt of delivery confirmation or read receipt by the sender (by email).

36. Governing law

This Agreement is governed by the laws of New South Wales, Australia, subject to any mandatory consumer-protection rights in your country.

37. General

37.1 Entire agreement. This Agreement supersedes all prior agreements and understandings relating to its subject matter and overrides any other CDM Plus documentation relating to the Products, Services, Memberships and Online Portal. No change to this Agreement binds the parties unless made in writing signed by both, except for updates made under clause 37.5.

37.2 Assignment by you. You must not assign any rights or obligations under this Agreement without CDM Plus's written consent. CDM Plus will consent if: you are selling the business to which this Agreement relates; the proposed assignee will become the new owner or operator of that business; the assignee enters into an agreement with CDM Plus on similar terms on or before the date of assignment; and you pay CDM Plus's costs of the assignment, including any fees payable to a third-party supplier for assigning related software licences.

37.3 Assignment by CDM Plus. CDM Plus may assign its rights under this Agreement to a related entity or to a successor to its business.

37.4 Waiver and severance. No delay or indulgence by a party in enforcing this Agreement is a waiver of its rights, or of any later breach. If any part of this Agreement is or becomes invalid, that part is severed and the remainder continues.

37.5 Updates. We may update these Terms at any time. The latest version will always appear on this page, and the version in force when you place an order applies to that order.

37.6 Survival. Clauses dealing with risk and title, intellectual property, confidential information, privacy, disputes and this clause 37 survive termination or expiry of this Agreement.

38. Contact

CDM Plus Pty Ltd
PO Box 4237, Edgeworth NSW 2285, Australia
Phone: 1800 549 769
Email: admin@cdmplus.com.au

Country/region