Introduction to Telehealth - CDM Plus

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Telehealth 3 Topics

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Welcome to Introduction to Telehealth Online Module

Key Learning Objectives

What we will cover in the course

Overview of Telehealth 18 Topics

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Overview of Telehealth

What is Telehealth?

3 ways we can use Telehealth

Benefits of Telehealth

Telehealth Roles | Consumer

Telehealth Roles | Nurse/AHW

Telehealth Roles | Telehealth Coordinator

Telehealth Roles | IT Support

Telehealth Roles | Provider

Telehealth Appointments

GP MBS Item Numbers

OMP | MBS Item Numbers

Nurse Practitioner | MBS Item Numbers

Case Conference | MBS Item Numbers

Telehealth Considerations

Consumer Experience

Telehealth Barriers

Telehealth Solutions

Legal and Ethical Considerations 15 Topics

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Legal and Ethical Considerations

Policies and Procedures

Aged Care Quality Standards (ACQS)

ACQS | 1. Consumer Dignity and Choice

ACQS | 2. Ongoing Assessment and Planning with Consumers

ACQS | 3. Personal Care and Clinical

ACQS | 4. Services and Supports for Daily Living

ACQS | 5. Organisation Service Environment

ACQS | 6. Feedback and Complaints

ACQS | 7. Human Resources

ACQS | 8. Organisational Governance

Privacy and Confidentiality

Privacy Checklist

Documentation and Consent

Telehealth Text Shortcuts

Equipment and Software 8 Topics

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Equipment and Software

Digital Health Readiness Action Plan

Telehealth Software

My Health Record

My Health Record | RACH

Health Pathways

Telehealth Quicksteps 14 Topics

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Telehealth Quicksteps

Telehealth Quick Steps Resource

Before the Consultation

BEFORE | 1. Discuss process with consumer, confirm the appointment, and finalise participants the day before.

BEFORE | 2. Gather relevant information for appointment, consider consumer needs, and handover to care team.

BEFORE | 3. Consider the communication needs and ensure the environment and equipment are in working order.

During the Consultation

DURING | 1. Action consumer and communication needs before joining the appointment

DURING | 2. Confirm consumer consent, introduce all participants, and explain roles in care.

DURING | 3. Discuss and document relevant information and encourage consumer interaction

After the Consultation

AFTER | 1. Discuss the appointment and management with the consumer

AFTER | 2. Complete any urgent actions and coordinate next steps

AFTER | 3. Finalise any documentation and handover to care team.

Case Studies 4 Topics

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Case Study #1 | Quiz

Case Study #2 | Quiz

Case Study #3 | Quiz

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This activity has been endorsed by APNA according to approved quality standards criteria. Completion of this educational activity entitles eligible participants to claim 6 CPD hours per workshop day.

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