Once your patient has arrived, there are a few important steps to take “Before you see the patient”. This process involves taking a couple of minutes to look at the clinical record before calling the patient from the waiting room.
This process may seem simple but it can impact patient engagement.
By filling in what you know from the clinical record, you can identify areas you will need more information from the patient. It also means you are not just typing on the computer, looking for results or correspondence while the patient is with you.